Designing for retention, engagement, and growth across the largest beauty subscription platform in the U.S.

Industry

Beauty, E-commerce, Subscriptions

Year

2022-2024

Platform

Web, Mobile

Designing for retention, engagement, and growth across the largest beauty subscription platform in the U.S.

Industry

Beauty, E-commerce, Subscriptions

Year

2022-2024

Platform

Web, Mobile

Designing for retention, engagement, and growth across the largest beauty subscription platform in the U.S.

Industry

Beauty, E-commerce, Subscriptions

Year

2022-2024

Platform

Web, Mobile

Designing for retention, engagement, and growth across the largest beauty subscription platform in the U.S.

Industry

Beauty, E-commerce, Subscriptions

Year

2022-2024

Platform

Web, Mobile

Designing for retention, engagement, and growth across the largest beauty subscription platform in the U.S.

Industry

Beauty, E-commerce, Subscriptions

Year

2022-2024

Platform

Web, Mobile

What I did

I joined IPSY as a Senior Product Designer in 2022 when BoxyCharm had just been acquired and was being integrated under the IPSY umbrella. Over nearly three years, I designed across:

  • All subscription plans (Glam Bag, BoxyCharm, Icon Box, Beauty Boost, and Refreshments)

  • The e-commerce platform

My work spanned the full member journey, from onboarding and subscription management to product discovery and checkout.

One of my first major contributions was helping shape a unified experience after IPSY's acquisition of BoxyCharm, ensuring members from both sides felt at home in a single, cohesive platform. As part of that same period, I worked on the launch of Beauty Boost, a new add-on that gave members an upgraded subscription tier at a compelling price point.


Detailed case study
available upon request.






As feature in featured in Vogue and Wired.

Project Details

Team

3 Product Designers (me included), UX Researcher, Director of UX

Duration

~2.5 years (2022 to 2024)

My role

Senior Product Designer; contributed to the BoxyCharm integration, the Beauty Boost launch, design system, and subscriptions and e-commerce engagement and re-engagement projects.